Frequently Asked Questions (FAQ)

The cost of economy shipping is $5.87. Delivery is free for purchases over $75.

We offer Economic Shipping.

Your order will reach you within 5-8 business days after placing the order.

Yes, we deliver to the EU 🇪🇺, UK 🇬🇧and Canada 🇨🇦. The international delivery cost is $9.99, and the delivery time is approximately 6-10 business days.

If your package doesn’t arrive on time, we’ll refund you 100% of the order value. To use this option, contact us.

We currently do not offer express delivery. However, we strive to process all orders as quickly as possible.

Yes, you can change the delivery address until the order has been shipped. Contact us at support@funfamclub.com to make the change.

Yes, after shipping your order, you’ll receive an email with a link to track your package on the carrier’s website, where you can track its status in real-time.

If your package was damaged during delivery, contact our customer service team at support@funfamclub.com. Please provide photos of the damaged package and describe the problem, and we will take care of the rest.

You can choose to pay using credit cards, PayPalnad Apple Pay. For more information, visit our 'Payment Methods' page.

Yes, you can pay with a credit or debit card.

Yes, you can select PayPal as your payment method.

We currently do not offer a cash-on-delivery option.

We currently do not offer installment payments.

Yes, your payment details are secure and protected at every stage of the transaction. We use the latest security technologies to ensure complete safety.

To file a complaint, please send an email to support@funfamclub.com with your order number, product name, and a description of the issue. We will reply with further instructions.

Yes, personalized products can also be subject to complaints.

Complaints usually take a few days to process. We will contact you with further details regarding the next steps.

If you receive the wrong product, please contact our customer service team at support@funfamclub.com. Provide us with pictures of the product and a description of the issue, and we will take care of the rest.

To file a complaint, you will need the order number and a description of the issue. In some cases, we may ask for photos of the product.

To return a product, send an email to support@funfamclub.com with your order number and product name. We will reply with further instructions.

Yes, you can return a personalized product. You have 30 days from the date of delivery to do so.

You have 30 days to return a product from the date of delivery.

Yes, you can exchange a product. Contact us at support@funfamclub.com to start the exchange process.

The shipping costs from us to the customer are borne by the customer unless the product is damaged or incorrect. In that case, we cover the return costs.

We do not offer in-person returns. All returns must be processed through shipping.

The refund process usually takes 5-7 business days from the moment we receive the returned product.

Yes, you can exchange a product for a different size or color. Contact us at support@funfamclub.com to start the exchange process.

Yes, you can return a product even if it is not damaged. You have 30 days from the date of delivery to do so.

You can cancel your order before the printing process begins by sending an email to support@funfamclub.com.

Yes, you can change the delivery address before the product is shipped. Contact us at support@funfamclub.com to make the change.

No, you cannot add or remove a product from the order after placing it. You can cancel the order and place a new one.

No, you cannot change the payment method after placing an order. Please make sure to choose the correct payment method when placing your order.

No, you cannot choose a delivery date after placing an order.

Yes, you can change the contact information before the product is shipped. Contact us at support@funfamclub.com to make the change.

If you place an order by mistake, contact our customer service team at support@funfamclub.com as soon as possible to cancel the order.

After your order is shipped, you will receive an email with a link to track the shipment.

The shipping confirmation email includes a tracking link and carrier information.

We can't promise, but yes, couriers usually send email and SMS notifications about shipment dispatch and expected delivery.

If you don't receive a shipping confirmation email, check your spam folder. If you still can't find it, contact our customer service team at support@funfamclub.com.

To check the status of your order, search your email inbox for messages from support@funfamclub.com.

Yes, our team will be happy to assist you with product personalization. Contact us at support@funfamclub.com for help.

Yes, we can extend the product personalization according to your needs. Contact us at support@funfamclub.com to discuss the details.

You can personalize various elements of our products, such as text, background color, patterns, and other details. Each product page will show the options available for personalization.

No, all products are made to order, so this does not delay product delivery.

Yes, we offer a product preview when you personalize it. The product you order will look exactly like the preview.

No, unfortunately, you cannot change the personalization after placing the order. Please carefully review the personalization before finalizing your order. Of course, after placing the order, you can quickly cancel it and place a new one with the corrected personalization.

Personalization does not generate any additional costs for you. What you see on the selected product page is the final price you will pay for the personalized product.

Yes, you can cancel a personalized order, but only before the printing process begins. Contact us as soon as possible at support@funfamclub.com to cancel the order.

Yes, personalized products are eligible for returns or exchanges. You have 30 days from the date of delivery to return or exchange the product.